PRIVACY POLICY

Akashic Medicine Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from akashicmedicine.com (the “Site”).
This Privacy Policy describes how Jennifer Tran, Akashic Medicine ("we," "us," or "our") collects, uses, and discloses your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). We also comply with the Spam Act 2003 (Commonwealth), which imposes restrictions on sending emails and other types of commercial electronic messages.

Personal Information
We collect personal information that is reasonably necessary for, or directly related to, our functions or activities as a Naturopath. This may include your name, contact information, health information, and any other information you provide to us.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
* “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
* “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
* “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site or third-party payment processing partners, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Personal Information
We use your personal information for the following purposes:
* Providing naturopathic services to you
* Communicating with you
* Managing and administering our services
* Complying with our legal obligations
* Understanding your browsing behaviour on Akashic Medicine
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
* Communicate with you
* Screen our orders for potential risk or fraud
* When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
* We use Stan Store to power our online store
* We use Google Analytics to understand how our users interact with our Site. Read more: https://www.google.com/intl/en/policies/privacy/
* You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena or lawful request, or to otherwise protect our rights.

Behavioural Advertising
As described above, we may use your Personal Information to provide you with targeted ads or marketing communications we believe may interest you.
You can opt out of targeted advertising by visiting:
* Facebook: https://www.facebook.com/settings/?tab=ads
* Google: https://www.google.com/settings/ads/anonymous
* Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
* Or via the Digital Advertising Alliance opt-out: http://optout.aboutads.info/

Disclosure of Personal Information
We may disclose your personal information:
* To other health professionals involved in your care, with your consent
* To comply with legal obligations
* For administrative and data storage purposes (e.g. to trusted service providers)

Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically and/or in hard copy form.

Do Not Track
Please note we do not alter our data collection or usage practices when we detect a Do Not Track signal from your browser.

Access & Correction
If you are an Australian resident, you have the right to access the personal information we hold about you and request that it be corrected or updated. Please contact us via the details at the end of this Policy.
If you are a European resident, we note that your information may be transferred outside Europe, including to Canada or the United States, and that we are processing your information to fulfill contracts or pursue legitimate business interests.

Children & Age Limit
We only offer services to users over 18 years of age. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian of someone under 18 who has submitted personal data, please contact us at jen@akashic-medicine.com

Data Retention
When you place an order through the Site, we retain your Order Information unless and until you request its deletion.

Changes
We may update this Privacy Policy occasionally to reflect changes in practices or legal requirements. Changes take effect upon posting the revised policy.

Complaints
If you believe we’ve breached privacy laws or mishandled your data, please contact us. We will investigate and respond as promptly as possible.

Contact Us
If you have questions, concerns, or complaints about our privacy practices, please contact:
jen@akashic-medicine.com